Privacy Policy
1. Introduction
This Privacy Policy explains how Liliana Santos Delcourt, trading as High Reach Studio (“we”, “us”, “our”), collects, uses, stores and protects your personal data when you visit our website at https://highreachstudio.com or engage with our services.
We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (revFADP). This policy applies to all visitors, clients and contacts based in the European Economic Area and Switzerland.
2. Who we are
This website is owned and operated by:
Liliana Santos Delcourt, trading as High Reach Studio
Email: hello@highreachstudio.com
Website: https://highreachstudio.com
As we are not registered as a company, Liliana Santos Delcourt acts as the sole data controller for all personal data collected through this website and in connection with our services.
3. What data we collect
We may collect and process the following categories of personal data:
Contact and enquiry data: your name, business name, email address and any information you choose to share when you fill in our contact form or get in touch with us directly.
Communication data: emails, messages and any correspondence between us in connection with a project or enquiry.
Client data: information necessary to deliver our services, such as brand materials, business details, social media account access and any other information you share with us as part of a working relationship.
Website usage data: anonymised data collected via Google Analytics, including pages visited, time spent on the site and general browsing behaviour. This data does not identify you personally. For more information, please see our Cookie Policy.
4. How we collect your data
We collect your personal data in the following ways:
Directly from you, when you fill in our contact form, send us an email or enquire about our services.
Automatically, through cookies and analytics tools when you visit our website. For full details on cookies, please refer to our Cookie Policy at https://highreachstudio.com/cookie-policy/.
5. Why we collect your data and our legal basis
We process your personal data for the following purposes and on the following legal bases:
To respond to your enquiry: when you contact us, we use your details to reply to you. Our legal basis is legitimate interest.
To deliver our services: when you become a client, we use your information to carry out the work agreed between us. Our legal basis is the performance of a contract.
To manage our client relationship: we may keep records of our communications and project history for administrative and business purposes. Our legal basis is legitimate interest.
To improve our website: we use anonymised analytics data to understand how our website is used and how we can make it better. Our legal basis is legitimate interest.
We do not use your personal data for automated decision-making or profiling.
6. How long we keep your data
We only keep your personal data for as long as necessary for the purposes described in this policy.
Enquiry data from people who do not become clients is kept for up to 6 months after our last communication.
Client data is kept for up to 5 years after the end of our working relationship, in line with standard business record-keeping practices.
Website analytics data is retained in accordance with Google Analytics default retention settings.
7. Who we share your data with
We do not sell, rent or trade your personal data. We may share your data with trusted third-party service providers who help us operate our website and deliver our services, including:
Google Analytics for website statistics. For more information, please read the Google Analytics Privacy Statement at https://business.safety.google/privacy/.
WordPress and Elementor for website hosting and design functionality.
Hostinger for website hosting and domain services.
Notion for content planning and project management in the context of social media management services.
All third-party providers are required to handle your data securely and in accordance with applicable data protection law.
We do not transfer your personal data outside of Switzerland or the European Economic Area unless adequate protections are in place.
8. Your rights
Under the GDPR and the Swiss revFADP, you have the following rights regarding your personal data:
The right to be informed about how your data is used, which this policy fulfils.
The right of access to the personal data we hold about you.
The right to rectification if any data we hold about you is inaccurate or incomplete.
The right to erasure, also known as the right to be forgotten, in certain circumstances.
The right to restrict processing of your data in certain circumstances.
The right to data portability, meaning you can request your data in a format that allows you to transfer it to another provider.
The right to object to processing based on legitimate interest.
To exercise any of these rights, please contact us at hello@highreachstudio.com. We will respond to your request within 30 days.
9. Data security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is hosted on a secure server via Hostinger, and all data shared with us by email or through our contact form is handled with care and confidentiality.
10. Cookies
Our website uses cookies. For full details on the cookies we use, what they do and how you can manage your preferences, please refer to our Cookie Policy at https://highreachstudio.com/cookie-policy/.
11. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies independently.
12. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the updated policy.
13. Complaints
If you have concerns about how we handle your personal data, we would always prefer to hear from you directly first at hello@highreachstudio.com. However, you also have the right to lodge a complaint with the relevant supervisory authority.
In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.
If you are based in an EU member state, you may also contact your national data protection authority.
14. Contact
For any questions or requests regarding this Privacy Policy, please contact:
Liliana Santos Delcourt, trading as High Reach Studio
Email: hello@highreachstudio.com
Website: https://highreachstudio.com